Lost Your Credit, Debit, or ATM Card in Singapore? Here's What to Do

Losing your credit, debit, or ATM cards can be a stressful situation. However, by staying calm and taking the necessary steps, you can minimize the impact of the loss. If you find yourself without your cards in Singapore, follow these guidelines:

1) Remain Calm and Think Clearly:

Take a moment to breathe and thoroughly search your belongings. Sometimes, the cards may be within sight but overlooked. If you can't find them, try to recall where you last used or saw them. Consider revisiting those places or contacting relevant authorities to inquire about any lost items.

Remain Calm

If your cards are lost while using public transportation, you can reach out to the respective Lost and Found departments:

Lost and Found Service ProviderContact Number
SBS Transit6383 7211
SMRT1800 336 8900
Tower Transit1800 248 0960
Go-Ahead Singapore6812 6458
Grab6655 0005

For Grab, you can also send an email to support.sg@grab.com for Lost and Found inquiries.

2) Act Swiftly: Cancel Your Lost Cards:

Immediately contact your bank or financial institution to report the loss and cancel all the missing cards. It's important to act quickly to minimize the risk of unauthorized transactions. Most banks make it easy to obtain replacement cards.

Cancel card

3) Contact Your Bank

Here are the contact numbers for some major banks in Singapore:

BankContact Number
ABN AMRO6597 8866
American Express (AmEx)1800 732 2244
Bank of China6331 7128
CitiBank1800 225 5225
DBS / POSB1800 339 6963
Diners Club6416 0900
HSBC6472 2669
MasterCard International800 110 0113
Maybank1800 535 4084
OCBC1800 363 3333
Standard Chartered1800 747 7000
The Islamic Bank of Asia6878 5522
UOB1800 222 2121
VISA6437 5800
Note: Make sure to keep a note of the representative's name for reference.

4) File a Police Report

If you suspect theft, promptly file a police report online or visit the nearest police post. This step documents the incident and aids law enforcement in their investigations. Be prepared to provide relevant details, such as the date, time, and location of the incident, along with any supporting evidence. Acting swiftly and providing accurate information enhances the chances of recovering your stolen cards and preventing further fraudulent activity.

5) Notify Your Insurance Provider

Call insurance

Contact your insurance provider if you have coverage for personal item loss, especially while traveling. Make a claim for reimbursement by providing the necessary information and documentation, such as the police report and relevant receipts. Follow their guidance to ensure a smooth process and maximize your chances of receiving compensation.

6) Review Your Bank Statements

Bank Review

Thoroughly review your card statements upon receiving them. Check for any unauthorized or suspicious transactions. If you identify any fraudulent charges, promptly notify your bank to dispute them. You won't be held liable for unauthorized transactions.

Losing your credit, debit, or ATM card can be a distressing situation, but by following these steps, you can mitigate the potential risks and take appropriate actions to safeguard your finances. Remember to stay vigilant and keep a record of all the relevant information throughout the process.


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